FAQ

1) How long will my order take to ship?

I usually ship within 2-4 working days (not including weekends). If it is likely to be longer for any reason I will email you. If you need it ASAP, please email me using the contact form in case I can accommodate.

 

2) Where are you located?

Ayrshire, Scotland.

 

3) The design I would like to purchase is sold out, can you make another?

I no longer keep a waitlist or take names to inform people when items are available, as demand became too high for that to be manageable. The best way to find out when I have things available is to follow my facebook page, as I update that regularly. Also you can subscribe to my newsletter.

 

A note on packaging:

My packaging is as simple as possible without compromising durability. This is so that I am not wasteful (for environmental reasons) and can keep costs as low as possible. My work is time consuming and I try everything I can to keep it as affordable as possible given the time costs involved - keeping packaging simple is one of the easiest ways to do that.

Pendants and Pebbles will arrive in an organza bag, wrapped in tissue paper with a simple cardstock care sheet, inside a cardboard box which will fit through a letter box.

Prints, wall hangings, door toppers etc will usually be packaged in a cello bag or tissue paper, and can usually be packaged to fit through a cardboard box. Some will be wrapped in bubble wrap.

Use of re-purposed materials in my packaging:

I will often re-use packaging materials that I have collected rather than buy in where possible, especially bubble wrap and other plastic materials. I like to do this because it keeps costs lower and I hate to throw out perfectly serviceable materials only to buy in new to package orders. So you may notice signs of this - ripped bubble wrap, cut-up cardboard with an Amazon logos on, etc. If you are sending a gift direct to a recipient and would prefer it to be as pristine as possible, do let me know and I will wrap your order using my stock of fresh new packaging material.